A Customer Service Representative is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.
Responsibilities:
- Welcome and greet clients.
- Answer and direct incoming calls.
- Inform clients of the company services.
- Listen and respond to clients’ queries and requests both in-person and by phone.
- Compile and maintain any incident reports, daily activity reports or other reports requested by management.
- Manage conference room bookings and scheduling.
- Enforce rules and policies ot the hotel.
- Maintain a neat and orderly front desk and reception area.
Requirements:
- High school diploma.
- Proven customer support experience or experience as a Client Service Representative.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
