The professional figure of the Airport Agent acts as an intermediary between the airport structure and the carrier customer and/or the passenger customer. His job includes several tasks that must guarantee the level of customer satisfaction through the full implementation of the procedures in force, guaranteeing the safety of operations.
Check-In duties
- Receives the passenger at the “check-in” station, and checks the travel documents (ticket, passport/visa, etc.), in compliance with current procedures and regulations I.A.T.A. with particular reference to the regulation on dangerous goods.
- It weighs the baggage and affixes the label relating to the destination; sends the baggage to the predestined area, by means of a conveyor belt.
- Check the number of hand baggage and issue the boarding pass and, if necessary, issue the print for the excess baggage found.
Boarding & Transit
- Carry out check-in operations for both passengers in transit (for those with baggage by checking the baggage – tag match) and for passengers originating with hand baggage only.
- In particular cases, assigns places, in compliance with I.A.T.A regulations and current procedures.
- Manages the waiting list for both transit passengers and passengers originating with hand baggage only where required.
- Board passengers by carrying out the operations provided for by the I.A.T.A regulations, by the procedures in force (call for boarding, reminder, collection and control of the boarding pass, call inter-runner, total control pax on board, etc.) and specific provisions of the carrier
LOST & FOUND duties
- Receives passengers at the “Lost & Found” station located in the baggage reclaim hall and compiles the loss or damage report (so-called P.I.R), in compliance with the I.A.T.A.
- Provides for the carrying out of activities related to “Lost & Found” issues; compile the report of loss, discovery and damage to the baggage, in compliance with the I.A.T.A.
- Fill in the messages and send them to the airports of origin and destination of the flight.
- Inform the passenger that the problem has been resolved.
Requirements
- Computer skills
- Clerical skills
- Good Command of the English Language; additional languages will be considered an asset
